Everyday, surgeons have to field hundreds of pieces of information while they work to save lives. The way the current transplant communication process works puts them at the center of the communication cluster, where they end up receiving redundant information, getting messages that should have gone through their team first, and completing tasks that take the time of the surgeon.
While every transplant center works differently, often surgeons have to use multiple non-HIPAA compliant communication mediums to send and receive information. For instance, they may be texting, receiving email updates, and jumping on the phone to get hard-to-text information. With multiple platforms, surgeons end up receiving hundreds of different notifications all day, and all night long.
Surgeons and their teams end up frustrated throughout this process. Information comes through piecemeal and they can’t see the whole picture. They are also often juggling multiple organ offers—sometimes for the same patient and sometimes for multiple patients.
To reduce communication friction for surgeons and their teams, transplant centers need to implement a communication platform that streamlines how transplant teams communicate. Here’s what your communication platform should do:
1. Help surgeons quickly understand the context
With each phone call, surgeons have to spend time getting up to speed the context of each case. Then, with each email and text message, the context changes. The surgeon may get a text about one offer, then get a second text in the same thread from the same person about a different offer. The information gets jumbled, and more phone calls and texts have to be made to clear things up.
When information and notifications are going back and forth, and the context and communication feedback get lost in the mix, costly errors can happen.
A transplant communication process should make it simple for teams to categorize messages and notifications by each transplant. This ensures that the correct information is linked to the correct transplant conversation. This helps eliminate errors and close the communication loop.
2. Help surgeons quickly make decisions
For each transplant, the surgeon has to consider multiple factors before deciding on the offer. Each piece of information, unclear or incomplete data point, and unrelated notification will only slow down the process— and delay a patient getting the organ they need.
Transplant centers need to put communication and data management processes into place. These processes help the surgeons be able to systematize and customize their communication.
For example, all members of the team should know when or when not to engage the surgeon in a discussion until certain events happen or data becomes available. Surgeons also need to be able to turn off or mute notifications so that they are not notified until they need to be and quickly be able to understand the context of the transplant when they are brought back in.
3. Filter out what surgeons don’t need to see
Transplant surgeons should be notified only when it is relevant to their specific transplant or preferences. This can be difficult since many times the teams working on the transplant aren’t familiar with each other or haven’t worked together before.
The transplant center should have a system that helps surgeons and their teams set preferences and filter redundant or unnecessary information to eliminate disruptive messages and constant notifications for surgeons.
Untangle the Communication Cluster
Transplant surgeons are saving lives. They should not have to deal with disorganized communication and distractions during surgery and personal time.
Instead, transplant teams should help them close the loop in their communication system. By creating the communication systems and processes that streamline communication, transplant centers can help surgeons no longer have to wade through distracting information.
Ready to untangle your communication cluster and get surgeons the right information at the right time? Download TXP Chat and give it a try for FREE.